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Troubleshooting
Find fast answers for login issues, import problems, duplicates, and missing data.
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Why am I sent back to the landing page?
That usually means Clover cannot see an active sign-in session yet. Log in first, then open the page again from the signed-in app.
My file will not import. What should I check?
Confirm the file type, file size, and whether the file is password protected. If the issue persists, re-upload the file from Imports and compare the result.
Why are rows missing after import?
Missing rows are often caused by filter settings, duplicate detection, or a statement that only covers part of the period you expected.
What if I see duplicate transactions?
Check whether the same source file was uploaded twice, then open the transaction details to confirm whether the duplicates should be removed or marked differently.
Why are transactions missing after import?
Missing rows can come from a partial statement period, filter settings, duplicate protection, or a file that only covers part of the account activity.
What should I do if Clover asks for a file password?
Enter the correct statement password if the file uses one, then re-run the import so Clover can read the protected content.
How do I fix a sync problem in Clover?
Refresh the page, confirm the right workspace is selected, and check whether the source file or data was actually saved before you try again.